‘’Free Delivery On Orders Over ₹499”
Replacement of the products may be considered in below scenarios
In-transit damage of the product if such instances reported within 24 hours of product delivery
If we deliver a product with Shelf life remaining < 50% of the product life if such instances reported within 24 hours of the delivery.
In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted
- Scenarios where Replacement of the products is not allowed –
- No replacement is allowed for any expired product.
- Used products are strictly not allowed for replacement.
Products are delivered on NON – RETURNABLE BASIS
- Return is allowed only in case of delivery of incorrect or damaged products.
- Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
- Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
- Refunds via E-Voucher can be redeemed on next purchase at Root Stock within the validity date.
- Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@rootstock.co.in and send your item to: Ghata No- 128, Opposite- M.S Petrol Pump, Maheshpur, Aliagrh, Uttar Predesh – 202002 (India)..
To return your product, you should mail your product to: Ghata No- 128, Opposite- M.S Petrol Pump, Maheshpur, Aliagrh, Uttar Predesh – 202002 (India).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Cancellation Policy
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on contact@rootstock.co.in Monday to Saturday, 8AM to 10PM and Sunday, 10AM to 7PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us
An order cannot be cancelled once it has already been dispatched.
Need help?
Contact us at contact@rootstock.co.in for questions related to refunds and returns.